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Menu
  • Home
  • About
    • Our Team
    • Office Tour
    • Events
    • Blog
  • Services
    • Endodontics
    • Root Canal Treatment
    • Root Canal Retreatment
    • Endodontic Surgery
    • Cracked Teeth
    • Dental Trauma
    • Minimal Sedation
  • Technology
  • Contact
    • Contact
    • Referral Form
  • Patient Information
    • Patient Login
    • Financial Policy
    • Privacy Policy
    • Post Operative Instructions
    • FAQ
  • Referral Login

FAQ

Will the treatment be painful? Expand

The primary objective of a root canal is to eliminate the underlying source of pain caused by infection or inflammation within the tooth. The root canal procedure is performed with local anesthesia so you should not feel any pain or discomfort. Once the infected pulp is removed, the pain subsides, bringing relief and improving your oral health.

Will I need to return to your office for follow-ups after the procedure is finished? Expand

Yes, for most root canal treatments, we recommend that patients return to the office one year after the procedure was finished. Our office will send a reminder notice to you when you are due for your follow-up appointment.  In the meantime, it is of the utmost importance that you see your general dentist to have the tooth permanently restored 2-3 weeks after treatment is completed in our office.

I'm worried about exposed radiation from x-rays. Should I be? Expand

No. While radiographs (x-ray images) will be necessary during your endodontic treatment, we use an advanced non-film computerized system, called digital radiography, that produces radiation levels up to 90 percent lower than those of already low dose conventional dental x-ray machinery. These digital images can be optimized, archived, printed and sent to your restorative dentist via secure e-mail or portal that is HIPAA compliance.

What about infection control? Expand

Again, there’s no need for concern. We adhere to the most rigorous standards of infection control advocated by OSHA, the Centers for Disease Control and the American Dental Association. We utilize autoclave sterilization and barrier techniques to eliminate any risk of infection.

Do you offer same day appointments? Expand

While we try to schedule patients as soon as possible, we cannot always accommodate last minute requests. We offer a flexible schedule and extended hours several days of the week so we can often accommodate you promptly. Give us a call to inquire.

Please note Dr. Markovic is a clinical instructor at the University of Toronto so appointment requests on Tuesdays are limited.

I have severe pain and signs of infection. What do I do? Expand

Please do not wait for regular business hours to seek help in the event of a dental emergency. Mount Sinai Hospital and the Dental Emergency Clinic at 416-485-7121 are designated emergency facilities who will address your needs after hours and on weekends.

We do not check email or office voicemail outside of business hours. We will offer you our next available appointment, however, this may be on a different day so please do not delay seeking care.

Will you be able to take my telephone call if I have a concern or question? Expand

Many of our patients are in pain or are experiencing an infection and require surgery or time sensitive intervention. Our specialists are unable to leave a patient in order to take telephone calls. Please speak with a staff member and they will be happy to address your needs and relay messages.

Any needs that require follow up will be addressed as soon as there is an opening in the schedule. This may sometimes mean waiting until the end of the day or early the next morning.

Why do I have a referral to another practice? Expand

There are many reasons why a referral to another practice may be provided:

  • A complex case that requires specialized expertise or equipment
  • A second opinion or consultation is needed as there is some confusion or uncertainty regarding the diagnosis or treatment
  • An alternative practice may address your needs better
Why can't your staff or doctor assess and create a treatment plan over the telephone? Expand

Practice regulations require patients to be examined in-person by a licensed dentist. Dentists are the only team members that can prescribe or evaluate radiographs. 3D images can only be prescribed after an in-person clinical exam by a specially trained dentist.

Although you may have had a consultation at another office, specialists are required to complete their own evaluation prior to providing care. Please note support staff or dental assistants cannot diagnose or provide clinical recommendations to patients under any circumstances.

If I have any concerns how can I have them addressed? Expand

Please share your feedback and concerns by scheduling a call with Dr. Markovic. Please note telephone calls need to be scheduled at the end of the day but not during patient care. We want our patients to be happy and we will try our best to assist you. Unfortunately, any feedback provided on social media cannot be addressed in any detail due to patient privacy laws so it is best to contact our office directly to address your concerns.

Will my estimate differ from the final cost of treatment? Expand

Endodontists in Ontario use the Ontario Dental Association fee guide so the amount you are paying is standardized. We do our very best to anticipate all costs prior to treatment and provide you with the highest estimate. However, in rare instances there may be unanticipated fees. For example, a post or foreign body may need to be retrieved, a blockage or ledge may require additional treatment time. These situations cannot always be anticipated. Rest assured we will do our best to provide you with the most comprehensive estimate at the time of your visit.

Why don't you take my insurance directly like my dentist? Expand

Most speciality clinics are fee-for-service and payments are made at the time of treatment. We will help you submit a claim so you can be reimbursed by your insurance. We will only be seeing you once or twice and are unaware of any of your pending claims or your recent dental work. We cannot guarantee your coverage amount or annual spend unlike your referring dentist so please follow up with your insurance carrier if you have any concerns. We are happy to do an estimate on your behalf.

Why was my insurance reimbursement lower than what they originally told me they would cover? Expand

We cannot guarantee your coverage or reimbursement amount. Please contact your insurance carrier to discuss your coverage. Variation in reimbursement amount can be due to you reaching your maximum annual spend and having multiple claims in process at the time of your estimate vs the time treatment has been completed.

Get In Touch!

416-868-4697

543 Queen Street East,
Toronto, ON M5A 1V1

info@riverstreetendo.ca

Free Parking Available Onsite.

Street Car Stop at Queen Street East at River Street.

RiverStreet-Logo-WHITE

Hours

Monday: 8am – 8pm

Tuesday: 9am – 7pm

Wednesday: 9am – 8pm

Thursday: 8am – 8pm

Friday: 9am – 5:30pm

Saturday: By appointment

Sunday: By appointment

© 2023 River Street Endodontics. All Rights Reserved.

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